Refund & Return Policy

Mark1 Business Solutions — www.mark1.biz
Last Updated: [11/26/2025]

This Refund & Return Policy (“Policy”) governs all purchases of services made through Mark1 Business Solutions (“Mark1”, “we”, “our”, “us”). By ordering our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Policy.

Mark1 primarily provides digital services, including web development, WordPress/WooCommerce development, design, SEO, domain/hosting and maintenance. As these services involve significant time, expertise, and custom work, all refund requests are handled carefully and transparently.

Refund eligibility varies depending on the service type and the stage of work completed. Mark1 Business Solutions offers a 100% Money-Back Guarantee only under certain conditions, as defined below:

1. Before Work Begins
   • If you cancel before we start any work (requirement gathering or design), you are eligible for a full refund of the paid amount.
   • This includes situations where payment is made after consultation but before the actual execution of any development or design tasks.
2. During Design / Early Milestones
   • If you cancel after we have delivered a design draft (or other early milestone), but before extensive development, you may receive a partial refund.
   • We will estimate how much work has been done (e.g., how many hours or what deliverables have been completed) and refund accordingly, deducting the cost of work done.
3. During / After Development
   • Once development has started in earnest (coding, integrations, custom work), cancellations may lead to partial refunds, based on:
     a) How much of the agreed scope is completed, and
     b) Third-party costs already incurred (e.g. paid plugins, themes, licenses)
   • The client will receive all completed deliverables up to the cancellation point (e.g. partial code, design assets).
4. After Project Delivery / Acceptance
   • If the project is completed and accepted (you sign off or confirm deliverables), no refund is available.
   • Acceptance means you agree that deliverables meet the agreed-upon scope and quality.

1. Request Submission
   • Send your refund/cancellation request to sales@mark1.biz (or another official contact) with:
     • Your name / company name
     • Invoice or project reference
     • Reason for cancellation or refund
     • What phase (or milestone) you are in
     • Any supporting details
2. Review & Assessment
   • We will assess your request, review the project status, and determine how much work has been completed.
   • We may ask for clarifications, and we reserve the right to deduct for completed work, third-party costs, or non-refundable expenses.
3. Decision & Notification
   • You will be informed of our decision (approved, partially approved, or denied) within 3-7 business days of your request.
4. Refund Execution
   • If approved, the refund will be made via your original payment method.
   • Refunds will be processed within 7-14 business days after approval.
   • Bank or payment gateway processing times may vary.

Refunds will not be issued in the following cases:

• The project is fully completed and approved by you.
• Final deliverables (designs, website files, content, plugins, etc.) have been handed over or deployed.
• Delay or failure caused by the client’s unresponsiveness, lack of required content, or communication failure.
• Customized services where substantial work has already been performed.
• Although there are no refunds for SEO and digital marketing services instantly, clients may cancel with 30 days’ written notice.
• Payments made for:
  • • Domain names (from us or third-party)
    • Hosting (from us or third-party)
    • Premium themes (from us or third-party)
    • Premium plugins (from us or third-party)
    • Any third-party costs are non-refundable under any circumstances.

Since Mark1 offers digital services, “returns” refer to service cancellation rather than product returns.

1. Cancellation by Client
   Clients may request cancellation at any time by contacting us through email or WhatsApp.
   • If work has not started → full refund
   • If work has begun → partial refund (based on work completed)
   • If work is completed → no refund
2. Cancellation by Mark1
   We reserve the right to cancel a project if:
   • A client violates our terms of service
   • Abusive or unethical behavior occurs
   • Repeated non-cooperation or excessive delays by the client.

   Refunds (if any) will be based on the percentage of work completed.

Clients are responsible for:

• Providing timely feedback, approvals, and required materials.
• Reviewing deliverables promptly.
• Communicating concerns immediately to avoid unnecessary work.
• Understanding that digital services require professional time and are non-reversible once delivered.

If you disagree with the refund decision, you may request an internal review.
We aim to resolve all matters amicably through:

• Discussion
• Revision
• Adjustment of scope
• Refund alternatives (partial refund, extended service, additional revisions, etc.)

• We reserve the right to amend or update this policy at any time.
• Revision
• Updates will be posted on this page, and the “Last Updated” date will reflect the change.
• For ongoing projects, the policy version on the date of your contract applies, unless otherwise agreed in writing.

If you have any questions, or wish to submit a refund request:
Mark1 Business Solutions
Email: sales@mark1.biz
Phone: +92 326 133 3124